When it comes to support, what are the benefits to using an in-house GPS service provider Vs a 3rd party GPS tracking solution?
How do you know you are buying a 3rd party GPS tracking solution?
The level of tech support you receive when you have an issue is typically a good indication of whether the GPS tracking device you purchased was from an in-house GPS service provider or 3rd party GPS vendor.
The Difference Between the Two
An in-house GPS service provider is a company that manufactures, markets, and services the products that they sell.
A 3rd party vendor is a website or business that sells a GPS solution, but does not provide any direct service or technical support for the products they sell.
There are a myriad of 3rd party vendors on the internet selling GPS devices. Many boast about their experience or the uniqueness of their product and reports.
A true GPS solutions provider will be knowledgeable about all the products they sell and readily able to assist you when you have a customer service or technical support issue.
Most internet websites that sell GPS tracking devices are not equipped to handle customer or technical support on the products they sell and will refer buyers to the product manufacturer for assistance.
It's All About Customer Service
Businesses often times feel the money they save purchasing a GPS solution from a third-party website versus a GPS service provider is worth it, only to learn they get what they pay for when it comes to troubleshooting a problem and they have to call customer service or technical support.
Third party GPS vendors often times have minimal knowledge about the products they sell. Nor do they provide installation services. This means they have no direct knowledge of how to or not to connect unit wires, they do not know what the various LED light patterns mean, or even how to test a GPS system for use.
A GPS service provider is going to have a customer and technical support staff in place that is knowledgeable about the products they sell. This way when you have an issue, you can be assured you will get the answers you need about the specific product you purchased. This helps to save businesses time and money on solving GPS related issues and getting back to business.
In-House Technical Support and Repair
When you purchase a product from a third-party vendor and it needs to be repaired, often times you will have to send that unit back to the manufacturer for service on your own dime. This often times can cost a business more in time and money than spent purchasing the unit.
When purchasing from a GPS service provider, most allow you to send your GPS system directly back to them for repair, which can save both time and money.
When shopping for a GPS solution make sure to find providers that include technical support and repairs as a part of their monthly plans and not as an additional cost.
Tracking Solutions Are About More than Just Saving Money
As consumers and businesses, we do not want to just save money. We want to know when we make a purchase, we are getting the best quality product and customer service possible.
A GPS service provider should go out of their way to make sure buyers fully understand the technology they are purchasing and provide easy access to information and resources needed to service it.
If the company you purchased your GPS tracking device from does not provide in-house customer or technical support, but offers discounted hardware and software options, chances are high they are simply a 3rd party GPS vendor and not an actual GPS service provider.
L.A. Turner is the GPS Press Contact for GPSTrackit dot com. With a passion for news, safety, and all things green she is bringing the internet news about GPS tracking, vehicle location, asset monitoring and protection and more.
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